Sunnaty Tijara (sunnaty-tijara.com) is managed by Ouafi El Battioui, its headquarters are located in Molembeek, Boulevard Edmond Machtens 111, the email address is email@example.com and the company number is BE0636769960.
The present mentions define the general conditions of sale, hereinafter referred to as “GCS” between, on the one hand, the persons wishing to make a purchase on Sunnaty Tijara and on the other hand Sunnaty Tijara.
The present conditions and the contractual relations between Sunnaty Tijara and the customer are subject to Belgian law. In case of dispute, only the Belgian courts will be competent.
These conditions apply exclusively to non-professional natural persons who are at least 18 years old and have the capacity to contract.
It is specified that the products are intended for the personal use of the user, without any direct connection with the professional activity of the latter. The signature of the order form and the confirmation of the order by the payment, materialize the full and complete acceptance, by the customer, of the present GCS.
Sunnaty Tijara reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to a previous order. In the event that one of the clauses of these GCS would be declared null and void by a change in legislation, regulation or by a court decision, this would in no way affect the validity and compliance of the other clauses.
I – Products
The photographs, drawings or other presentations of the products are only suggestions for presentation and are not contractually binding.
In case of obvious error between the characteristics of an article and its representation, the customer refrains from engaging the responsibility of Sunnaty Tijara and undertakes to inform Sunnaty Tijara of this error.
II – Prices and ordering
The sales prices indicated on the articles at the time of sale or on the order form are in euros and include all taxes. The prices are guaranteed subject to obvious error. If this is the case, the order will be cancelled and Sunnaty Tijara will inform the customer by any means. Sunnaty Tijara reserves the right to modify its prices without prior notice but commits to charge the prices indicated on the order form.
III – Right of withdrawal
The Customer has a period of fourteen (14) calendar days to exercise his right of withdrawal. This period starts to run from the day of receipt of the goods by the Customer or a third party, other than the carrier, designated by him.
The Customer must notify Sunnaty Tijara by email at the following address: firstname.lastname@example.org and return the ordered articles to Sunnaty Tijara at the latest, within fourteen (14) days following the communication of his decision to withdraw. The Customer shall bear the direct costs of returning the items. Sunnaty Tijara will only be obliged to take back these articles and exchange them provided that they are returned in their original packaging, unopened, and in perfect aesthetic and consumer condition.
In case of withdrawal, the article(s) will be either exchanged or transformed into a voucher valid on the website. Sunnaty Tijara does not make any refund.
V – Delivery terms and charges
In the case of an order, delivery will be made on the date indicated on the front of the order and at the latest within one month.
Upon receipt of the order, the Customer is obliged to check the condition and content of the packages. In the event of non-conformity at the time of delivery, the addressee must make reservations about the condition of the goods on the delivery note or refuse the goods.
After reception, if the Customer notes that the articles present a defect or if, because of an error of preparation, do not correspond to his order, he will have to formulate a complaint to Sunnaty Tijara at the e-mail address email@example.com. After study and on a case by case basis, Sunnaty Tijara will have the possibility, if the complaint is justified, to proceed to the exchange of the articles, in which case the return costs will be at the charge of Sunnaty Tijara.
Within the framework of a delivery, Sunnaty Tijara cannot be held responsible for delays due to events such as fires, strikes, floods, faults of the carrier and more generally of all the events coming from third parties to the contract likely to block its activity. Under no circumstances shall these events be grounds for a request for cancellation of the order or for compensation of any kind whatsoever.
VI – Availability
The articles are valid within the limits of available stocks. Upon receipt of your order, Sunnaty Tijara checks the availability of the ordered article(s). In case of temporary or permanent unavailability of one or more items in the order, this will not affect the shipment of the rest of the order.
The unavailability cannot give rise to any claim or entitle the customer to a financial claim for compensation for any damage. Sunnaty Tijara also reserves the right to proceed to the partial or total cancellation of the order or to propose to the customer to replace the unavailable article by a similar article of his choice.
If an article should be unavailable for a period longer than 30 days, Sunnaty Tijara will cancel the order line and inform the customer. Any complaint regarding the order of an unavailable item will be considered unfounded.
VII – Legal guarantees
If the customer notices a hidden defect or a lack of conformity, he must contact Sunnaty Tijara by email (firstname.lastname@example.org) as soon as possible, mentioning his name, address, the defective product and the reason for return. If necessary, Sunnaty Tijara will then contact the customer for the return procedure.
VIII – Intellectual property
The trademarks, logos, photos, drawings and models appearing on the catalogue or any other media are the exclusive property of Sunnaty Tijara. Their disclosure can in no way be interpreted as granting a license or a right to use any of the said trademarks and distinctive elements protected by copyright. They cannot be used under penalty of infringement.
In accordance with the General Data Protection Regulation (GDRP), the data sent by the Customer, remain at the destination of Sunnaty Tijara and are not in any case communicated to a third party.
The person in charge of the treatment is Sunnaty Tijara.
The information that you communicate to us within the framework of your orders are intended for Sunnaty Tijara and are used for the treatment and the follow-up of your orders, the after-sales service of the products and the management of your customer account.